Contact Us
Need help with an order, product, delivery, return, or anything else?
The Justinite Customer Care team is here to help.
Customer Support
Email: service@justinite.com
We aim to respond to customer inquiries within 1–2 business days.
Response times may be slightly longer during weekends, public holidays, or periods of high order volume.
Order Support
If your question relates to an existing order, please include your order number and the email address used to place the order.
This helps us locate your order and assist you more quickly.
Returns & Refunds
Before returning a product, please contact us for return instructions.
For hygiene-sensitive and intimate products, additional return restrictions may apply. Please review our Return and Refund Policy before requesting a return.
Business & Collaboration
For partnerships, creators, suppliers, wholesale opportunities, or other business inquiries, please contact:
Business Location
Justinite is operated from Guangzhou, Guangdong, China, serving customers in the United States, Europe, and other international markets.
For security and operational reasons, please do not send returns to our business location without receiving return instructions from our Customer Care team first.