Privacy Policy

Last Updated: August 24, 2026

This Privacy Policy explains how Justinite (“Justinite,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

Justinite operates from Guangzhou, Guangdong, China and serves customers internationally, including customers in the United States and Europe.

1. Information We Collect

Depending on how you interact with Justinite, we may collect information such as:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Order and transaction information;
  • Products viewed, purchased, or added to your cart;
  • Customer service communications;
  • Device and browser information;
  • IP address and approximate location derived from it;
  • Website usage and interaction information;
  • Marketing preferences;
  • Cookie and similar technology data.

Payment information is generally processed directly by our payment service providers. We do not directly store complete payment card numbers on our own servers.

2. Sensitive Nature of Purchases

Because Justinite sells intimate wellness and pleasure products, information about products viewed or purchased may be private or sensitive to our customers.

We treat order information with care and use it primarily to fulfill orders, provide customer service, operate our business, prevent fraud, and comply with applicable legal obligations.

We do not sell your individual purchase history to third parties for their independent use.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Provide order and tracking updates;
  • Handle returns, refunds, and customer service requests;
  • Maintain and improve our website;
  • Personalize the shopping experience;
  • Detect and prevent fraud, abuse, and security incidents;
  • Communicate with you about our products or promotions where permitted;
  • Measure advertising and website performance where permitted;
  • Comply with legal, regulatory, tax, and accounting obligations.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us operate the website, remember preferences, understand site usage, measure performance, prevent fraud, and provide advertising where permitted.

Depending on your location, you may have the ability to accept, reject, or manage certain non-essential cookies through our cookie or privacy controls.

5. How We Share Information

We may share necessary personal information with service providers that help us operate Justinite, including:

  • Shopify and ecommerce infrastructure providers;
  • Payment processors;
  • Shipping and logistics providers;
  • Customer support providers;
  • Analytics providers;
  • Marketing and advertising providers;
  • Fraud-prevention and security providers;
  • IT and website service providers.

These parties may process information only as necessary for their respective services and subject to applicable contractual and legal requirements.

We may also disclose information when required by law, legal process, regulatory authorities, or where reasonably necessary to protect our rights, customers, or services.

6. Shopify

Our store is powered by Shopify.

Shopify may process personal information in connection with providing ecommerce services to us and our customers. Shopify's own privacy documentation provides additional information about its processing practices.

7. International Data Transfers

Justinite operates internationally.

As a result, your personal information may be processed or stored outside the country where you live, including in China and in countries where Shopify, payment providers, logistics companies, and other service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

8. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, applicable data protection law may provide rights regarding your personal data.

Depending on the circumstances, our legal bases for processing may include:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Our legitimate interests;
  • Your consent.

Subject to applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing.

Where processing is based on consent, you may also have the right to withdraw that consent.

9. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law, including rights to access, correct, delete, or obtain a copy of certain personal information and, where applicable, opt out of certain forms of targeted advertising, sale, or sharing of personal information.

The specific rights available depend on your state and applicable law.

Requests may be submitted to service@justinite.com.

10. Marketing Communications

If you subscribe to marketing communications, we may send you news, product updates, promotions, or offers where permitted by law.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

Transactional communications relating to orders, payments, security, or customer service may still be sent where necessary.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

13. Children's Privacy

Justinite is intended for adults.

We do not knowingly collect personal information from children for the purpose of selling our products to them.

If we become aware that personal information from a child has been collected contrary to applicable law, we will take appropriate steps to address it.

14. Your Privacy Requests

To exercise an applicable privacy right or ask a question about your personal information, contact:

Email: service@justinite.com

We may need to verify your identity before completing certain requests.

Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations.

The latest version will be published on this page with an updated “Last Updated” date.

16. Contact Us

For questions about this Privacy Policy or our privacy practices:

Justinite
Guangzhou, Guangdong, China
Email: service@justinite.com